As we deal with intangible goods, refund is not encouraged under any circumstances, once the product is sent and the order process is completed. Eventually, we recommend the buyers to test with the demo before confirming and purchasing the product and we guarantee to deliver the same quality, as presented in the demo. If the product does not meet the quality standards please report and get technical support within 48 hours from the date of delivery. However, we understand that there are certain situations that require exceptions from our rigid refund policy and the customers are eligible for refund under the following conditions:
- Due to the nondelivery reasons, especially because of mailing problems. Nondelivery claim should be notified to the billing department within a week's time of delivery or it is considered as downloaded or received, under good condition.
- Because of technical problems like download or unzipping issues. Such claims should be submitted to the technical support department, within 3 days or may end up in a refund decline.
- Refund is not allowed for the technical errors that happen with the customer server or host side errors.
- If the product does not meet up your expectation, clear evidence should be produced for the purchase of the product and if the complaint is based on false expectations of the customer, the refund is not honored.
- Additional customization of the product is considered as a fresh new project and no refund should be expected for the customization.
- Please make note that BseTec does not bear any responsibility and hence we do not make efforts to satisfy requests on refund/exchange/return of products, especially on incompatibility of the products with other III party software (add-ons, plug-ins, search engines, modules, extensions, scripts), which are not recommended. Compatibility of products is explicitly specified on the preview page of every product description. Hence we neither guarantee for the compatibility with III-party programs nor support such applications.
We are absolutely geared up to assist and to support you, round the clock, to enjoy and get the complete fruit from our products. Contact us for immediate professional support.